Privacy Policy

Effective Date: April 1, 2026
At Heaps of Memories, we understand that the photos and videos you entrust to us are more than just files—they are your family’s history. We are committed to protecting your privacy and handling your media with the highest level of integrity.
1. Information We Collect - To provide you with high-quality custom slideshows, we collect the following:

• Contact Information: Name, email address, and phone number.
• Billing & Shipping Information: Billing address, shipping address for physical products, and payment details (processed securely via third-party processors).
• Media Content: Digital photos, videos, and physical media sent to us for production.
• Technical Data: Basic website cookies and IP addresses to help us understand how visitors use our site.

2. How We Use Your Information - We use your data strictly for business purposes:

• To create, edit, and deliver your professional slideshows.
• To communicate with you regarding project updates, proofs, and approvals.
• To ship physical copies of your media or finished products.
• To comply with tax and legal requirements (such as state sales tax reporting).

3. Media Protection & Retention - Your family memories are treated with the utmost care:

• Security: We use secure digital environments to store your files during the production process.
• No Commercial Use: We will never use your photos or finished slideshows for marketing or social media without your explicit, written consent.
• Retention: We typically retain your project files for 30 days after delivery to ensure you have received them and don't require any further edits. After this period, digital files are securely deleted from our production systems.

4. Third-Party Sharing - We do not sell, rent, or trade your personal information. We only share data with essential service providers, such as:

• Payment Processors: To securely handle your transactions.
• Shipping Carriers: To deliver your physical slideshows or return your original photos.
• E-commerce Platforms: If you are purchasing through our Etsy shop, your data is also subject to Etsy’s privacy policy.

5. Your Rights - Regardless of where you live, we respect your right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or fix any inaccurate information.
• Deletion: Request that we delete your personal information and media files.

6. Contact Us - If you have any questions about this policy or how your memories are being handled, please contact us at: Email: [email protected]